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FAQ

Below is a list of Frequently Asked Questions by our clients. If you don’t find the answer to your question, please do not hesitate to contact us by phone or email and we would be happy to provide you with more information.

 

  1. Do I need a doctor’s referral?

    To see physiotherapists, massage therapists and chiropractors in Physiomobility, you do not require a doctor’s referral. However, some insurance companies require that you submit a Doctor’s referral with your claim form.

    For Orthotics and orthopaedic footwear, a requisition by a chiropodist or physician is usually required. Our Chiropodist will complete such referral as part of your orthotic assessment which is sufficient by most insurance providers; however some insurance providers only accept physician notes. We recommend that you clarify the requirements with you insurance provider.

    For Compression stocking and braces, requisition by a physician is usually required.

    No referral is required to join our Pain Management & Fibromyalgia program, however if the therapist determines that you would benefit from a referral to pain specialist, you will be referred back to you family physician to obtain such referral.

  2. What should I bring to my first visit?

    On first visit bring:

    • Your referral from your doctor (if you have been given one).
    • Your insurance information (Policy and ID number). Our friendly office staff will be happy to help you find out your insurance coverage details.
    • If you have been in a car accident, bring your insurance company’s name, claim number, policy number, adjuster’s name and telephone number
    • If you had a work-related injury, bring your WSIB claim number and adjuster’s name and telephone number.

    Our friendly office staff will be happy to help you find out about your insurance coverage, or status of your claim for WSIB & MVA.

  3. What should I expect on my first visit?

    On your first visit, we will need you to fill out some paperwork which will take about 10 minutes to complete. Please arrive 10 minutes early for this process.
    Alternatively, you can download these forms from our website from the patient forms section and complete them before you arrive.
    Your therapist will complete the initial assessment which includes questions about your condition and physical examination.

    A treatment plan will be discussed with you and with your consent, treatment will usually start at the same session. Your therapist will answer all questions or concerns you may have regarding your condition and/or treatment.

  4. How should I dress?

    We recommend that you wear loose comfortable clothing such as tank top and short for your assessment and follow up visits. You can always bring a change of clothes for your session. Hospital style gowns are available.

    Please note that exercise portion of the treatment program is carried out in our open gym area.

  5. How long will each session last?

    The initial visit with physiotherapist or chiropractor including the treatment will last approximately 60 minutes. Depending on your condition, the type of service you are receiving and what is recommended in your treatment plan, your follow up sessions may be 45 minutes to 1 hour which includes one on one treatment sessions with your therapist and supervised exercises with our Kinesiologist.

  6. How many visits will I need?

    Depending on the severity of symptoms, past medical history and how compliant you are with your treatment sessions and home program, you may need only a few visits or you may need weeks or months of care. At the completion of your first visit your therapist will be able to better determine the number and frequency of visits needed. At follow up treatment appointments you will be re-evaluated frequently by your therapist to closely monitor your progress and adjust your treatment plan as required.

  7. Is my therapist licensed?

    All of the therapists at Physiomobility are registered with their respective regulating bodies in order to practice in Ontario. Additionally, Physiomobility requires that all of our therapists stay up to date with professional development courses and activities.

  8. What do I need to do before vestibular assessment?

    Assessment

    A complete vestibular, or dizzy, assessment will take 45-60 minutes. The assessment includes a series of eye-head movements and some positioning manoeuvres. You may feel dizzy or nauseated for some time after the appointment. It is recommended that you arrange for someone to drive you home following your appointment.

    Certain medications may change the finding of the examination. Medication prescribed for dizziness should not be taken. A patient is encouraged to follow the provided instructions that basically prohibit any medication other than life sustaining medication. If a patient is still in doubt, they should contact the prescribing doctor.

    We ask that you do not take any nonessential medications for a period of 48 hours before your appointment time, and that you avoid the following:

      • Anti-dizzy pills
      • Sleeping pills
      • Tranquilizers
      • Antihistamines
      • Narcotics
      • Over the counter cold or allergy medication
      • Medications which contain any of the above
      • Alcoholic beverages

      Also

      • Do not eat or drink anything for a period of three hours before the time of the test
      • Do not drink any caffeinated beverages on the day of the test
      • Do not use any tobacco products on the day of the test
      • Do not wear eye make-up the day of the test.

       

      Do not discontinue medications for blood pressure control, cardiac or circulatory problems, diabetes or other medications for similar medical disorders.

      Be sure to inform your therapist if you have had any neck pain, severe neck arthritis, heart condition or any recent surgery.

      After the exam and once a diagnosis have been determined, there may be multiple treatment options available. If it is determined that you will benefit from vestibular physiotherapy, a treatment plan will be discussed with you. You may be referred for more testing or a specialist. Vestibular physiotherapy has been proven effective for most inner ear related dizziness and balance disorders.

  9. What to expect from my Pelvic physiotherapy assessment on my first visit & how to prepare for it?

    In a private treatment room, your pelvic health physiotherapist will take a detailed medical history to understand your bladder, bowel, and sexual function. This will include questions regarding your symptoms, health history, activity limitations, and goals. A physical examination follows to assess your posture, strength, tissue health, and any scars in your abdomen and pelvis. With your consent, your pelvic health physiotherapist is specially trained to perform an internal vaginal or anal assessment of the pelvic floor muscles. Gentle palpation, without the use of instruments, will help you and your therapist discover areas of scar tissue, tenderness, tension or weakness.

    An internal assessment is not mandatory. Your therapist can assess and treat externally; however, an internal assessment will provide additional information and feedback to you for rehabilitation of deeper pelvic floor muscles. This does not have to take place in the first visit, and will proceed only at your comfort level.

    Some common questions are listed below:

    Can I come in for my appointment if I am on my period? 
    Yes, being on your period does not change the assessment/treatment at all

    If I am coming in for a prenatal consult, when can I start?
    Our pelvic floor physiotherapist will begin to see pre-natal clients as early as 12 weeks into their pregnancy

    If I am coming in for a post partum appointment, how soon can I come in?
    Please wait until after you have had your 6 week follow up with your midwife or OB and they have cleared you for an internal assessment and/or resuming intercourse

    If I have been told by my doctor I cannot have intercourse, can I still have an internal assessment?
    No, if you have been told you cannot have intercourse, an internal exam is also contraindicated. You are still able to coming in for a pelvic floor assessment and the therapist will assess without the internal exam.

    How many appointments will I need? 
    Every patient is different and the number of visits can be variable. Once you have had your assessment your therapist will put together a treatment plan and be able to provide you with an estimate of the number of follow up appointments.

  10. How to prepare for my pelvic floor assessment?

    A pelvic floor assessment will take 45-60mins. Arrive a few minutes early to complete the appropriate paperwork.

    Your assessment will begin with your therapist taking a medical and pelvic floor history from you. Once the history is complete she will explain the internal vaginal and/or rectal exam with you and what you may expect to feel. If you are coming in with vulvodynia or vaginismus where you experience significant pain with any penetration, your initial assessment may not include an internal exam. The pelvic floor exam should NOT be painful.

    After your complete assessment, the therapist will be able to provide you with a diagnosis and a treatment plan suggesting ongoing physiotherapy, exercises as well as education as needed.

    Patient’s may feel a bit anxious prior to their appointment due to the nature of the assessment. Our pelvic floor therapist is well trained and sensitive to the intimate and personal issues that come with pelvic floor dysfunction.

    Some common questions are listed below:

    Can I come in for my appointment if I am on my period? 
    Yes, being on your period does not change the assessment/treatment at all

    If I am coming in for a prenatal consult, when can I start?
    Our pelvic floor physiotherapist will begin to see pre-natal clients as early as 12 weeks into their pregnancy

    If I am coming in for a postpartum appointment, how soon can I come in?
    Please wait until after you have had your 6 weeks follow up with your midwife or OB and they have cleared you for an internal assessment and/or resuming intercourse

    How do I prepare for an internal assessment?
    Women can prepare by removing any temporary vaginal devices (e.g. pessaries), tampon, or a menstrual cup prior to the visit. You will be provided a gown for appropriate draping and comfort.

    How many appointments will I need? 
    Every patient is different and the number of visits can be variable. Once you have had your assessment your therapist will put together a treatment plan and be able to provide you with an estimate of the number of follow up appointments.

  11. Are these services covered?

    Most extended health insurance plans cover the cost of the services at Physiomobility. Payment is required at the end of each session. You will be provided with a receipt detailing the type of service you received, applicable fees and provider’s registration number to submit to your insurance provider for reimbursement. If your plan qualifies for direct billing, we will happily submit the claims on your behalf. You will only be responsible for the unpaid balance.

  12. Can you directly bill my insurance provider?

    Registered Physiotherapy, Registered Massage Therapy, Chiropractic care, Acupuncture, bracing and orthotics are generally covered by most extended health insurance policies. We recommend that you call your insurance provider to determine the extent of your coverage.

    Physiomobility is approved provider for direct billing for a growing list of insurance providers. Great West Life, Sunlife, Manulife, Desjardins, Johnson are just to name a few. We can assist you to inquire and see if your insurance plan approves direct online billing for you.

    If you are being treated for injuries sustained in a car accident or a work-related injury and your claim has been approved we do not require payment directly from you. After your initial assessment, we will submit the appropriate proposed treatment plan to your insurance company and upon approval of the plan, we can bill your insurance company or WSIB directly.

  13. What are the payment options?

    We accept VISA, MasterCard, Interact debit and cash payments. Payment is required at the end of each session.
    If you do not have health insurance coverage, we recommend that you save your receipt for income tax purposes.

  14. Do you have free parking?

    Ample free parking is available in all of our locations.

  15. I don’t have pain; can I still see a therapist?

    At Physiomobility, our focus is on optimizing your overall health. We believe that flexibility, muscle strength, good postural alignment, balance & coordination are the core of injury prevention.
    Planning on starting a new sport or activity? Our physiotherapists, chiropractors, kinesiologists and massage therapists can assist you to reach your goals.

    Also, after completion of a treatment program, you can maintain the results of your hard work by joining our exercise programs and receiving massage treatments. Weight management is another area of our services that may benefit you.

  16. I was referred to another clinic by my doctor, can I still come to Physiomobility?

    Your family doctor will be happy knowing that you are receiving quality care. You have the right to choose the facility/practitioner that you feel the most comfortable with and that suits you best. We will send a report detailing your assessment and our treatment plan to your doctor. If requested, we will also send progress notes and discharge reports to your physician.

  17. Why should I choose Physiomobility?

    We have an excellent reputation for being a result driven practice and have grown substantially over the past few years mainly through word of mouth and patients referrals. Providing high-quality care is the core of our practice. Our therapists are highly trained in their respective professions and are committed to staying current and providing evidence-based practice.
    We don’t stop at treating your pain symptoms and focus is determining and treating the underlying cause of your condition. We treat your condition and teach you how to manage it and prevent it from worsening.

  18. What is your cancellation and no show policy?

    Please click here to see our Office and Payment Policy.

  19. What is your privacy policy?

    At Physiomobility, protecting your privacy is important to us.
    Please click here to see our Privacy Policy.

 

 

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